Contact Center Representative- Utica Center
- - Utica
- Utica, NY, USA
- Full Time
Planned Parenthood Mohawk Hudson's mission is to provide quality health care, to educate individuals to make informed sexual and reproductive decisions, and to advocate for reproductive rights. Planned Parenthood has 10 licensed health centers serving both men and women in the Capital Region and Mohawk Valley.
Planned Parenthood Mohawk Hudson is looking for a dynamic individual to join our team. This is full time 40hrs/wk. The Contact Center representative is the primary point of contact for patients via telephone, setting the stage for a positive and supportive experience with our organization. PPMH fosters a positive work environment with internal and external customers by providing professional, efficient and caring services.
The Contact Center Representative will work as part of a team to increase patient numbers and maintain efficiency by answering calls, scheduling appointments, problem solving, triaging questions to appropriate parties, and offering service referrals as needed. The Contact Center Representative must be pleasant, courteous and helpful. He or she must be able to communicate effectively and sensitively to patients from a wide range of backgrounds and ages and possess an understanding of, and commitment to, quality healthcare and excellence in customer service. The Contact Center Representative must insure individual and team productivity metrics and compliance standards are maintained.
The ideal candidate will demonstrate:
- Exceptional phone, communication and customer service skills
- Previous medical office, customer service, or call center experience preferred
- Well organized person with strong attention to detail
- Computer savvy with the ability to multi-task
- Associates Degree in a related field preferred
- Genuine desire to make a difference!
We offer competitive salary and benefit package (health, dental, and vision) weekend off and paid time off
DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY
Planned Parenthood Mohawk Hudson is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.